You can find the hotspot add-on optiions on Boost Mobile's website. Boost Mobile now supports two more devices on it's expanded data network. Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.All moderation actions are supported by the CrowdSupport Community Guidelines. I've tried searching for the subscription and can't find it. I removed the U-mobile profile (Japanese mobile carrier), turned my phone on and off and data works now. I ordered a data pack yester ... With direct debit there’s no need to give paying your bill another thought. But I still get the same message. When Starting Service Update screen appears, tap OK.5. I changed to a Vodfone SIM whilst in the UK and couldnt get incoming calls or 4G data on my return. Hopefully I can work out how to turn that profile back on again when I need it next time. Many thanks for posting your reply. Our Boost Wi-Fi plans are compatible only with broadband devices purchased from Boost Mobile. Can someone please help me. Thanks!!!! APN Settings Greyed Out Boost Mobile. We'll continue assisting you through private. * Go to settings > System Update > Update Profile & PRL (If the device doesn't restart by itself, please restart it yourself. It's great to hear that you have found our post beneficial. Ahh yes thanks that fixed it! The "unlimited" data you're talking about is for data access with your phone, not for use of your phone as a hotspot for another device. 1 Kudo However you will need to reinstall the certificate next time you turn on Hotspot. I then received the message "You are not subscribed to a cellular data service". To ensure usage in the United States, the boostTV™ app needs to confirm your location. My understanding was that i had 8g of hotspot data, but can't access wherever I'm supposed to look to see what the issue is. I know that it can be hooked up to home wifi, but I don't want to do that for obvious reasons, and I want it to be a repeater for LTE independent of my home broadband connection. If you don't see any progress, please let us know.�, Hi there, @Steve2019! Thank you so much for this information. I even told them that i recently travelled to the US and used a local sim card. I removed the profiles from other carrier and it WORKED. I am a Complex Customer Service Specialist, nominally working with most assurance products. Note: Bluetooth tethering generally can only be activated when you are connected to an active mobile … Have you tried the same steps provided earlier? If you’re already an existing Verizon customer and subscribed to one of its unlimited mobile phone plans, you can add one of these to your account for an extra $30/month. In this scenario, you will not be able to modify your settings. Bluetooth tethering allows you to connect other devices to your phone via Bluetooth. Not installed profiles. Keep an eye on how much data you've got left, or you could be left in the lurch. everytime I try it sa ... A few others reporting the same issue. Tried this and now my phone is back to normal, I’m having the same problem...I just came back from China and I used a travel SIM card over there and when I got home I put my normal Telstra SIM in and it’s saying I’m “not subscribed to a mobile data service.” I’ve tried turning my phone on and off, I checked my profiles, I deleted my VPN, and reset network settings, and it’s still not working...help. To share your connection via Bluetooth tethering: From the Home screen, tap Apps > Settings > Network tab > Tethering > Bluetooth tethering.. � 2020 DISH Wireless L.L.C. Today's update and carrier setting update has killed internet ... Hi, I've loaded an sim card into my iPhone 3GS and its taking calls OK. Tap Mobile Data Network (or Cellular Data Network) Mobile carriers can restrict access to these settings, so you might find the options listed below are not visible on your device. I Have the Same problem my hotspot has not worked since i paid my phone bill . Dont know why I didn't try that sooner. Of course, standard data limits and charges apply. Thanks a million; and TELSTRA TECH SUPPORT, please get your act together. In order to send a private message, you just need to click on my name (Or photo) then tap on "Send this user a private message". We sure can help you. If you use your data usage, the hotspot will stop working. Thank you. After 3 phone calls and some really frustrating and repetitive trouble-shooting with Telstra's L2 tech support, this quick suggestion from you sorted out my problem. My phone hasn’t been working for 5 days and I even got a new sim and new phone and it’s still not working. Avoid queuing up and never worry about late fees again. All Restaurants menu list Here you can see all restaurants latest menu price with latest updates. Bear in mind that, on the $35 plan, the hotspot uses the data assigned to your plan. So, to use your phone as a hotspot, you need to pay extra for a special data allowance for hotspot usage. Are these able to be removed for testing? Data tethering subscription My phone says i have a hotspot but every time i try to use it out shuts it off immediately with the message "You ate not subscribed to data tethering." Telstra was UNABLE to resolve despite telling them EXACTLY the error I was facing. On my return I popped my sim into my phone, typed in the unlock code and then tried to connect to the internet using safari. I have just returned from an overseas trip where I did not use my  telstra sim card. We will need to review your account Please, send us a private message with your phone number and PIN code.�. Sky Mobile also allows its customers to use tethering as part of their mobile plans, so while it won't cost any extra money it will iuse up data. I've tried searching for the subscription and can't find it. Boost Mobile has acquired rights for streaming free and premium content via boostTV™ in the United States only. You will get an extra 2BG on top of whatever plan you have. I am also having this problem but I am on the $35 a month plan. Thank you very much. You have saved me from buying a new phone, at least. If you’re lucky, they may not notice, just don’t be surprised if they make you pay the tethering fee. I had already tried resetting the network settings, so it wasn't that. This guide is a how-to regarding mobile internet tethering, specifically how to push your mobile phone’s 3G or 4G connection out to other devices, allowing those devices to access the internet via your mobile phone. Hi,I have got an 8GB data plan in my Iphone5 but I cannot connect to Internet. If there is anything there other from the other carrier delete it. That goes for browsing, email, snapchatting, streaming, uploading to social media, Skype calls - everything. Tethering on Boost Mobile We're often asked questions around tethering your mobile handset whilst using a Boost Mobile service so I thought I'd share some kep points with you. We'll be waiting for you! I have made sure cellular data is on, and that the APN says telstra.iph, and I have tried the good old switch-off-switch-on. Hey there, @AtikaSheia! Weird that it didn't work with the profile as I had installed the U-mobile profile before i left Australia and data still worked on Telstra in Australia. Whenever the APN settings get locked it is also said to be grayed out. When i tried to turn it on, i received a notification that i had not subscribed to the data tethering. This thread is now archived and closed to new comments. The carrier you used overseas may have automatically installed a Carrier Profile onto your phone. Went to the local Telstra store and they couldn't figure out the issue. As long as you’re in a 4G LTE or Enhanced LTE coverage area, have data remaining in your plan, and your device is charged and operational, you can use your Wi-Fi Hotspot anywhere you … Really Works and its free and legal. Assuming you can re-add them at a later time if needed. Hey there, @Typicalt03! Tap Phone2. Just because you have a generous data allowance on your mobile contract, it doesn’t necessarily mean that tethering will be covered by it (see below). Had a similar problem with a phone bought where living overseas. However, I am not an official representative on CrowdSupport. I had one from telefonica, and after removing it, mobile data now works. You will not be able to access boostTV™ if your location settings are turned off. With the Inseego, you’ll enjoy 50 GB of 5G data monthly, including 15 GB of 4G LTE data. I had also updated the carrier settings when prompted, but to no avail. My understanding was that i had 8g of hotspot data, but can't access wherever I'm supposed to look to see what the issue is. Please private message us & well get this figured out. Just to double check with you, you've definitely checked in "Settings > General > Profile" (this might also be Settings > General > Device Management). Tething or Hotspotting is when you use your mobile phone to supply an internet source to another device either over Wi-Fi, Bluetooth or cable. If you need to know Burger King or McDoanld's menu price list before going to the restaurant or ordering any food online, you can easily view and check out the price … .css-kic09h{color:#f0f0f3 !important;background-color:!important;}.css-kic09h:hover{color:#40a3f5 !important;background-color:!important;}.css-kic09h:focus{color:#40a3f5 !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Ask a Question. You legend! You are not subscribed to a cellular data service, Re: You are not subscribed to a cellular data service, switch on switch off does nothing but put your phone to sleep, a hard restart might put it right, press and hold power and home together until the Apple logo shows and the phone restarts, ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------, If there isn't a profile or device option in Settings > General, then there isn't a profile instaled. Resetting network settings did not remove the added profile. Hi, @Daciac! When i tried to turn it on, i received a notification that i had not subscribed to the data tethering. So I did the reset (power + home) and it looks to have done the trick. Check out our Community Wiki or Support Portal || Looking for a new mobile? When i tried to turn it on, i received a notification that i had not subscribed to the data tethering. Whenever your settings become “grayed out” you can fix them by resetting your network settings of Boost Mobile … I used the Magic Box to boost the quality of the LTE in my house and it worked great, until one day it stopped connecting to tower. I checked profiles and there was an Onavio profile installed, but that was installed prior, so it wasn't that. It has taken me five days to find this comment which finally fixed this problem. Now why can't the tech guys know this stuff? Understood, If that's the case, let's try to update your network settings: If your phone is an android, please try the following:�. I have just returned from an overseas trip where I did not use my telstra sim card. Its a promotion that just started today 7/30/2015 and will end 9/30/2015. Understood, @Typicalt03 Please send us a private message with your phone number, pin and full address. Can a staffer help me understand what the problem is? Look under settings-->general-->profiles. All rights reserved. My phone is up to date, it upgraded a few day's ago, so that's not the issue. Sorry to hear about this experience. If there is a profile you can generally find it in settings > general and it is below the VPN section. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's just an issue I see every now and then, I'm just providing a possible alternative solution. I have also tried to spread your message to my help desk and others. You need to start reading these forums and learning from the users, as you are clearly clueless. When Service Update Complete appears, tap OK. Worked for me. Need help? can yall help me as well ? Even if it is, you can quickly burn through that allowance when tethering, as browsing the internet on your laptop tends to consume a lot more data than browsing directly on your phone. Many thanks, you are a legend! I have the $50/ unlimited plan, and up until 2 days ago my tethering hotspot worked. Tap Keypad if necessary.3. WOW, the start/home screen reset solved the exact same issue described here. On my return I popped my sim into my phone, typed in the unlock code and then tried to connect to the internet using safari. These can include VPNs and other settings that will last after a reset. In many cases, an iPhone or iPad should automatically download new APN settings when you put in a new SIM card. Thanks for the suggestion about removing the profile. Thank you very much for that, It solves my problem which I have got the headache for a long time, thank you, i have been searching a lot, contacted the gsm operator etc... nothing worked till i found your tip. If you don't have a profile installed, the setting for Profile'Device Management will not be present in your settings. I've tried searching for the subscription and can't find it. What you have to do… When you connect to the internet via tethering, anything you do comes out of your mobile data allowance. Tap the Bluetooth tethering switch to turn the function on.. Had an active prepaid Telstra sim with sms and voice working but no data: "You are not subscribed to a cellular data service" . Sometimes you may have to pay an additional $5-$10 a month for tethering or upgrade your plan to one that includes it. Hoping you can stick around and join in on some of the discussions. Maybe the profile only gets activated when you insert that carrier's SIM? resetting the network settings would drop this in favor of the default settings but no harm in having a look anyway, VPN is switched on or off though and wouldn't stop data working assuming it was a valid VPN, certainly no harm in checking what you've suggested. Just because you have tethering doesn't mean you are able to have a hotspot through your plan. Upon my return from overseas I had this issue. After several calls to Telstra support, this fixed by problem immediately! I have a lot of data left but don't know how to get this to work. Thanks. No. It is only there if there is a profile installed, Streaming (Netflix, Stan, Foxtel Now, Binge), IT Helpdesk and Technicial Support by Telstra Platinum, Helping Australians Find the Things that Matter Most with Telstra Locator. 1. Tethering can refer a lot of things in the tech world so it’s easy to get confused as to just what it means, let alone how to do it. Data plan was charged up ok. Thankyou xarento, this is the only thing that worked for me. No probs. I am also having this issue. I cant find profiles or how to reset my cellular data? Just because you have a data plan doesn't necessarily mean you can tether a mobile hotspot. Enter ##873283# then tap Call.4. I have the $50/ unlimited plan, and up until 2 days ago my tethering hotspot worked.